Refund policy

We have a 30-day return policy, which means you have 30 days after purchasing your item to request a return.

You will be refunded the value paid for the item.  You will not be refunded for original shipping and handling fees. You will not be refunded for returned items shipping/handling fees unless goods are faulty*.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging**. You’ll also need the receipt or proof of purchase.  We will refund the full order amount minus the shipping costs for the return.

To start a return, you can message us using the 'Contact Us' form, with your order number and a photo of the item’s condition.  We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.  If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package.  Items sent back to us without first requesting a return will not be accepted.

We are unable to accept returns, exchanges or refunds on personalised products, unless your product is damaged or faulty.

If you have any further questions, please don't hesitate to message us using the form in the 'Contact Us' section at the top of the page.

*Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

**Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.  Unfortunately, we cannot accept exchanges on personalised items.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.  The EU 14 day cooling off period excludes bespoke (personalised) or made to measure items.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please message us using the 'Contact Us' form at  the top of the page.